Terms & Conditions

These terms and conditions act as a legally binding contract between Rose Nannies Limited and the Client. Please read the following terms carefully - when registering as a Babysitting client with Rose Nannies you agree to the terms detailed below, which must also be followed at all times when using Rose Nannies’ services.

 

1- Minimum Booking: We have a minimum booking length of 3 hours. If your booking is shorter than this duration, you will be required to pay the full cost of a 3 hour sit.

 

2- Ratios: Across all our packages, we work to legal ratios to ensure safety of children in our care at all times. Should you require more than one nanny for your booking, we will let you know in advance of the sit. Please see the list below to view our ratios:

- 0-2 year olds: 1 nanny to 3 children

- 2-4 year olds: 1 nanny to 4 children

- 5+ year olds: 1 nanny to 6 children

 

3- Cancellation Policy: For our Babysitting bookings, we have a 48 hour cancellation policy. If you need to cancel your sit later than 48 hours before the booking is due to commence, you will still be required to pay for the total hours agreed at the time of booking.

 

4- Payment Process: Payment is due by bank transfer or cheque, following each booking. You will receive an invoice via email (or WhatsApp if preferred), the Monday following the sit, including amount payable, and details of how to make the payment. Payment is due within one month of receiving the invoice – failing this, you may be liable to a late payment fee.

 

5- Our rates: Daytime rate £18.00/hour & VAT until 7pm, and Evening rate £15.00/hour & VAT after 7pm. Our rates revert to the Daytime rate (£18.00/hour & VAT) post-midnight. For overnight/night nannying, please enquire for a tailored quote.

 

6- Communicating with your Nanny: We will be in communication with you prior to your booking with your nanny’s name, profile and mobile number. All our nannies have been reference checked and thoroughly interview, have enhanced DBS certificates, ample childcare experience, and are very friendly. Many have additional qualifications too.

 

7- Booking Time: Your nanny will arrive to the address provided at the time you have booked your sit to start. If you are going to arrive home any later than previously agreed, please text your sitter to let them know, and confirm they are okay with this before proceeding.

 

8- Photographs & Social Media: We will never take or share photographs of your children without your prior permission. Should you provide photo permission in writing, you are granting us permission to use any photos taken during a Babysitting booking on social media and/or for marketing purposes.

 

9- Travel Costs: If your nanny does not drive, and your Babysitting booking ends after 11pm, you will be required to cover the cost of an uber to transport your nanny home. If your nanny drives to the booking this clause does not apply, they will make their own way to and from your home.

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10-  Illness: To ensure the health and safety of all attendees, Rose Nannies requires that any family who has experienced symptoms of diarrhea or vomiting within 48 hours prior to a booking must inform Rose Nannies and cancel the babysit. This rule is in place to prevent the spread of contagious illnesses. We reserve the right to modify or cancel a booking if needed for this purpose, and all clients must follow any additional hygiene or safety measures put in place. Clients acknowledge the risks associated with contagious illness and agree to comply with these guidelines, understanding that Rose Nannies is not liable for any illness contracted before, during, or after any booking.

 

11- Night/Maternity Nannying: If your booking is a night nannying or maternity nannying booking, you are required to provide your nanny with a bedroom, bed and access to a bathroom and kitchen for the duration of the booking.

 

12- Loyalty: We ask that you remain loyal to Rose Nannies, and ensure you book through us centrally, if you would like to book your nanny again. We are a small business relying on clients’ loyalty, so appreciate your understanding on this matter. Should you make a booking with a Rose Nanny without making us aware, this could result in removal of your details from our client database.

 

11- Liability Clause: Should any liability arise from the actions of a nanny provided by Rose Nannies, due to false or incomplete information provided by the nanny regarding their suitability for the role, the client agrees to indemnify and hold Rose Nannies harmless from any related claims. Rose Nannies is not liable for any injury, loss, or damage that occurs outside the scope of our childcare services. While a member of the Rose Nannies staff team will usually be reachable by phone, there is no guarantee of this and the nanny(ies) booked are the point of contact during your booking.

 

14- Insurance: Rose Nannies is fully insured through Morton Michel and Brunel Insurance Brokers. If you need further information on our policy details, please contact us at events@rosenannies.com.

 

15. Replacements: While Rose Nannies will endeavour to find a replacement in the case of injury or sickness pertaining to the booked nanny, there is no guarantee that this will be possible in every case. Should Rose Nannies be unable to provide a replacement for a booking, a full refund will be provided for any payment previously made.

 

16- Changes to Personal Details: Should any of your personal details, or those of your children (eg. medical, allergy details or medical permissions) change, it is your responsibility to communicate these changes with us prior to any booking. Should any liability arise from lack of information in this way, Rose Nannies, and its team of nannies, will not be held responsible.

 

17. Force Majeure: Rose Nannies is not liable for failure to perform under this Agreement due to circumstances beyond our reasonable control, including but not limited to natural disasters, labor strikes, or any other unforeseeable event.

 

Further Information: If you have any questions regarding Rose Nannies, these terms and conditions, or would like to review any of our other policies, please contact us at babysitting@rosenannies.com. You can also visit our website at www.rosenannies.com, where you’ll find additional contact options.